more rental care questions...

A refundable loss and damage deposit of $125 or 20% (whichever is greater) is applied to all orders. Should an item be lost or damaged, Maison de Bev will deduct the replacement fee from your loss and damage deposit. Should the replacement cost exceed your deposit, you will receive an additional invoice. Maison de Bev defines "damage" as any break, crack, chip, scratch, stain etc on/of a product. These damages make our goods unrentable for other customers.

As long as there are no issues, your loss and damage deposit will be returned to your original payment method within 7 business days.

All items must be rinsed (water only!) so they are free of food debris/residue. The use of soap, detergent, abrasives, or scourers is strictly prohibited and will damage items. Maison de Bev professionally cleans all products once returned. If products are returned dirty, an additional washing charge of 25% will apply. Pay close attention to any items that come in contact with sauces or foods that may leave lasting stains on delicate items.

Linens are to be shaken so they are also free of debris. If linens become wet/damp, please allow them to air-dry before repacking them in the provided laundry bag(s).

After items have air-dried, simply repackage items. Maison de Bev provides all boxes/containers as well as re-packaging instructions.

You know we love a garden party!

Rentals must be brought indoors overnight. If rentals are damaged due to rain, mud, dew, or pollen, replacement costs will be deducted from the loss and damage deposit.